JazzCash account is a branchless bank account licensed by the State Bank of Pakistan. This account is linked with your CNIC and mobile number. With JazzCash account, you can enjoy complete freedom of accessing financial services anywhere, anytime. It allows you to conveniently send and receive money, pay bills, top-up mobile credit, and more.
Any prepaid or postpaid customer from any mobile network in Pakistan with a valid NADRA CNIC can open a JazzCash Account. You can register a JazzCash account from the following sources:
You can register for a JazzCash account from the following sources:
Upon successful registration, you can access JazzCash account menu through JazzCash Mobile App or you can dial *786# (Code will be accessible to Jazz users only).
No tax is applicable on depositing into your JazzCash account.
Transactions are processed instantly. Sometimes, on bank transfers funds are transferred within 30 mins.
Yes, you can transfer money from your bank account to your JazzCash account. Just visit your bank's online banking portal, select Mobilink Microfinance Bank, enter your registered JazzCash mobile number (which is also your account number), and the amount you wish to transfer.
Yes, you can transfer money from your JazzCash account to any bank account by:
The JazzCash account is highly secure, adhering to the State Bank of Pakistan's regulations. Each account is protected by a 4-digit MPIN, required for every transaction. All transactions are encrypted, ensuring that no transaction can occur without your MPIN. Always set a strong MPIN and never share it with anyone.
All transactions from the JazzCash account are encrypted for security purposes. No transaction can be made without this MPIN which has to be entered from your Mobile number. Therefore, please make sure that you setup a secure MPIN and never disclose it to anyone.
In case you forget your MPIN, you can reset it by the following methods:
Your JazzCash account remains secure with your 4-digit MPIN. If needed, you can block your account by calling 051-111-124-444. Remember, JazzCash will never ask for sensitive information like your MPIN or OTP via phone, SMS, or email. Never share these details to ensure your account's security.
Following services are being offered through JazzCash Account:
Yes, children under 18 can create a Next Gen Account using their Form B, under the supervision of their guardians.
No, only one JazzCash account can be opened on one CNIC.
Transaction limits are applicable according to the level of your JazzCash account. You can check account limits via any of the following:
Account Level | Daily Credit | Daily Debit | Monthly Credit & Debit | Yearly Credit & Debit | Max Balance |
---|---|---|---|---|---|
Level 0 | 25,000 | 25,000 | 50,000 | 200,000 | 200,000 |
Level 1 | 50,000 | 50,000 | 200,000 | 1,200,000 | 1,200,000 |
Asaan Digital Account | 400,000 | 400,000 | 1,000,000 | 12,000,000 | 12,000,000 |
Level 2 | 750,000 | 750,000 | 1,500,000 | 6,000,000 | 18,000,000 |
Yes, you can pay utility bills of any amount from your JazzCash account.
Yes, you can keep money in your JazzCash account for as long as you want to.
Yes, you can pay bills of other people from your JazzCash account.
Yes, you can pay postpaid bills of other people from your JazzCash account.
Yes, you can buy Prepaid Load for other people from your JazzCash account.
Yes, you can pay postpaid bills or buy prepaid load and bundles for other people from your JazzCash account.
You can close your JazzCash account from the app using “self-service” in “My Account” Or you can call helpline for instructions.
No, this is not allowed. You will need to request the closure of your account.
You will have to close your JazzCash account to port-out your Jazz number.
Yes, you can open JazzCash account on ported-in number to Jazz.
Your JazzCash account will be temporarily blocked after 12 months of continuous inactivity. To reactivate your account, simply complete biometric verification on the app or call the helpline.
No, there are no annual fees to use the JazzCash account.
Yes, the account holder will receive a confirmation SMS after the transaction is complete. It is completely secure, the system checks and records every transaction through a computerized system.
Only CNIC transactions can be canceled. To cancel a CNIC transfer, go to "My Account" in the JazzCash App and select "Self-Service." If successfully canceled, the funds will be returned to your account within 24 hours.
You can visit Mobilink Microfinance Bank (MMBL) branch in Karachi, Lahore, Islamabad and Multan to get your JazzCash Visa Debit Card.
Your JazzCash Account MPIN and ATM PIN are separate; do not use your JazzCash Account MPIN to attempt a withdrawal from ATM. After purchasing ATM Card, you have to setup your JazzCash ATM PIN from your JazzCash App.
I case you forget your debit card PIN; you can reset it via App, or you can also call helpline.
No. There are no monthly or annual charges on using your JazzCash ATM Card. For PayPak debit card annual fees of Rs.299.
Sender or receiver does not need to register for this service.
The customers should preferably provide their own mobile number, they will receive SMS notification which will contain the transaction ID (TID) which will be used for receiving the transaction.
Any person can make a money transfer transaction and send money to another person. The only requirement is that both sender and receiver should hold a valid Nadra CNIC, and photocopies of their CNICs along with original.
Money transfer requests sending and receiving both would not be entertained for expired or lost CNIC’s. Only original and valid CNIC will be accepted.
You can send or receive money from the following ways:
Money transfer sending or receiving is done instantly.
SMS notifications will be sent to the sender and the receiver at the time money is sent and collected.
The receiving customer must collect the transaction within 180 days. As per regulations, all transaction uncollected for longer than 180 days will be blocked.
The transaction ID is in the SMS notification sent to the sender and the receiver. Additionally, if the customer has forgotten his transaction ID, he/she may obtain it by calling our helpline 021-111-124-444.
The customer should ensure that the phone numbers mentioned on the money transfer receipt are correct. He should then call the helpline and after verification, the call center agent will confirm the transaction status.
Yes, transaction limits are applicable according to the level of your JazzCash account. You can check your account limits via any of the following:
To locate nearest JazzCash agent:
Anyone with a valid NADRA CNIC can send or receive money. Both the sender and receiver just need to have a valid CNIC and a copy of it.
No, money transfers will not be accepted with expired or lost CNICs. Only an original and valid CNIC will be accepted.
Yes, it's preferable to provide your own mobile number to receive an SMS with the transaction ID (TID), which is needed to complete the transaction.
Money transfers are processed instantly, so the receiver can access the funds immediately after the sender sends the money.
Yes, the receiver must collect the money within 180 days. Transactions uncollected after 180 days will be blocked as per regulations.
Yes, both the sender and receiver will receive SMS notifications when the money is sent and collected.
Ensure the phone number on the money transfer receipt is correct. If the issue persists, call the helpline, and after verification, the agent will confirm the transaction status.
The transaction ID is included in the SMS notifications sent to both the sender and receiver. If you forget it, you can call our helpline at 021-111-124-444 to obtain it.
Yes, transaction limits depend on your JazzCash account level. You can check your limits by:
To pay your bill through a JazzCash agent, bring your bill and cash to any JazzCash retailer. Ask the retailer to process the payment. If you use a mobile service, provide your mobile number to receive a confirmation SMS. Collect the stamped bill with the transaction ID and agent ID. If you have a mobile phone, check for the confirmation message; otherwise, ask the agent to show you the confirmation on their phone.
Yes. Anyone can pay their utility bills by following the process mentioned above.
Any Jazz or non-Jazz subscriber or non-mobile user can pay their utility bills from any JazzCash retailer on any day of the week with no restriction of conventional time schedule of 9 am to 5 pm.
Following could be the reasons you are unable to pay your utility bills via JazzCash:
Or call helpline 4444 (From Jazz number) or UAN: 111-124-444 (With Area Code)
No, there are no additional charges on your bill if you pay it at any JazzCash retailer.
JazzCash is a fully automated system: The bill payment system checks and records every transaction through a computerized system.
Automatic and instant payment: Your bill is paid in real time through our JazzCash bill payment system and a unique transaction ID is generated which is proof of bill payment.
You will get payment acknowledgement by:
Instant notification on your mobile: The bill payment system sends an instant payment acknowledgement through a confirmation text to your mobile to confirm that your payment has been received accurately. Helpline: If you have any query regarding your bill or the JazzCash service, you can call our Jazz helpline (4444) or UAN number 021-111-124-444
Any Jazz or non-Jazz subscriber or non-mobile user can pay their utility bills from any JazzCash retailer on any day of the week with no restriction of conventional time schedule of 9 am to 5 pm.
Following could be the reasons you are unable to pay your utility bills via JazzCash:
Or call helpline 4444 (From Jazz number) or UAN: 111-124-444 (With Area Code)
No, there are no additional charges on your bill if you pay it at any JazzCash retailer.
JazzCash’s bill payment service is secure through:
JazzCash account darasal aik branchless bank account hy jo State Bank of Pakistan ki branchless banking qanoon ke tehat banta hy. Ye account apkay CNIC aur mobile number se munsaliq hota hy. JazzCash account se hamary saarif ko tamaam maali services ki muqamal azadi milti hy jo wo kahin bhi aur kabhi bhi istemal kar sakta hy.
Koi bhi prepaid ya postpaid sarif (jiskay pas valid NADRA CNIC mojood hy) wo JazzCash account bana sakta hy.
Ap JazzCash account ke liye darj zail tareeqon se register kar saktay hain:
Kamyab registration ke baad, Ap JazzCash account ki rasai JazzCash App se kar saktey hain ya Jazz sarif *786# mila kar apnay pasand ka 4 digit MPIN dakhil kar saktay hain. JazzCash account se ki gyi sari transactions iss 4-digit MPIN se mahfooz banai jain gi. Agar ap kabhi bhi apna MPIN bhool jatay hain to hamari helpline 4444 par call karke apna MPIN dobara set karein.
Nahi, apnay account mein raqam jamaa karwanay ki koi tax katoti nahi hy.
Apki raqam ussi waqt bhejdi jayegi.
Jee haan, ap kar saktay hain. Ap apni bank ki online banking service se inter-bank fund transfer option ke zariye raqam muntaqil kar saktay hain. Raqam muntaqil kartay waqt account number ki jagha apna registered JazzCash mobile number darj karein aur beneficiary bank name ki jagha Mobilink Microfinance Bank darj karein. Apki raqam ussi waqt muntaqil kardi jayegi.
Jee haan, apnay JazzCash account se kisi bhi bank mein raqam muntaqil karne ke liye:
Jazz State Bank of Pakistan ki di gyi sharait-o-zawabit ki puri tarhan pairwi karta hy. Har JazzCash account se honay wali transactions ke liye 4-digit MPIN code darqar hota hy aur wo hifazati maqasid ke liye khoofiya rakhi jati hain. Koi bhi transaction iss 4-digit MPIN ke beghair muqamal nahi ho sakti, is liye apni MPIN khoofiya rakhein aur kisi aur ke sath share na karein.
Agar aap apni MPIN bhool jayein to darj zail tareeqon se usko reset kar saktay hain:
Agar apka mobile phone chori hojaye ya ghum jaye to apka JazzCash account apkay 4-digit MPIN ky beghair istemaal nahi ho sakta. Agar ap chahtay hain ke apka account block kar dya jaye to hamari helpline 4444 ya 111-124-444(area code ke sath) par raabta karein. JazzCash kabhi bhi apnay sarfeen se OTP ya MPIN ki maloomat bazariya call, SMS ya email nahi leta. Is liye guzarish hy ke apna MPIN mahfooz rakhein aur kisi aur ke sath share na karein.
Aap darj zail services JazzCash Account ke zariye istemal kar saktay hain:
Nahi, JazzCash account registration ke liye asal CNIC lazim hy.
Aik CNIC par aik hi JazzCash account register kia ja sakta hy.
Jee haan, apkay JazzCash account kay level kay mutabiq lain dain ki limits muqarar hoti hain. Ap apnay JazzCash ki limits darj zail tareeqon se check kar saktay hain:
Jee haan, aap apnay JazzCash account se kisi bhi raqam ke bills ada kar saktay hain.
Jee haan, ap ye raqam apnay JazzCash account mein jab tak chahain rakh saktay hain.
Jee haan, ap kisi ke bhi utility bills ada kar saktay hain.
Jee haan, ap kisi ka bhi postpaid bill apnay JazzCash account say ada kar saktay hain.
Jee haan, ap kisi ke liye bhi prepaid load khareed saktay hain.
Hidayat ky liye humari helpline 4444 pr call karein.
Nahi, ye mumkin nai. Apko apna JazzCash account band karwana hoga.
Dosray network par tabdeeli se pehle apko apna JazzCash account band karwana hoga.
Jee haan, ap network tabdeeli ke baad JazzCash account register karwa saktay hain.
Agar ap apna JazzCash account musalsal 12 mahinon ke liye istemal nahi kartay to wo aarzi taur par block kardya jayega. JazzCash account ko dobara active karne ke liye, hamari helpline 4444 dial karein jahan apki tasdeeq ke baad apka account bahaal kardya jayega.
Nahi, JazzCash account use karne ki koi salana fees nahi hy.
Jee haan, account holder ko tasdeeqi SMS wusool hoga kamyab transaction par.
Raqam ki wapsi ki darkhuwast sirf tab hi mukamal hogi agar muntaqil ki hui raqam kisi CNIC pe bheji gyi hogi aur wosool karne walay ne wo wosool nahi ki hogi. Mazeed maloomat ke liye hamari helpline 4444 pe call karein aur apna transaction ID(TID) bata kar raqam ki wapsi ki darkhuwast darj karein. Apki darkhuwast 4 ghanton mein process ki jayegi.
JazzCash VISA debit card darj zail dye gye Mobilink Microfinance Bank (MMBL) se hasil kiye ja saktay hain:
Apkay ATM PIN aur JazzCash account MPIN do alagh PINs hain. ATM se raqam nikaltay waqt apnay JazzCash account ki MPIN mat use karein. ATM card khareedne ke baad, JazzCash menu se ‘My Account’ ke zariye apni JazzCash ATM PIN bana saktay hain.
Pareshan na houn! Agar ap kabhi bhi apnay debit card ki PIN bhul jatay hain to hamari helpline 4444 par call karein aur tafsilaat batanay ke baad apnay debit card ki PIN change karein.
Jee nahi, JazzCash ATM Visa Debit card istemal karne ke koi mahana ya salana charges nahi hain.Paypak Debit card kay salana fees Rs 299 hai.
Paisay bhajnay walay ya wasul karnay walay ko register hunay ki zarorat nahi hai.
Apna mobile number customer ko faraham karna is liye zarori hy takay, inhain SMS notification milain jis main transaction ID (TID) hoti hai, jo bhaji gai raqum wasul karnay k liye lazmi hai.
Koi bhi shaks raqum muntaqali aur kisi dosray shaks ko raqum bhaj sakta hai. Zarori ya hai kay raqum bhajnay aur wasul karnay walay kay pas asal shanakhti card (CNIC) kay sath sath CNIC ki copy bhi mojood ho.
Raqum bhajnay aur wasul karnay ky liye asal or valid CNIC ka hona lazmi hai.
Darj zail tareeqon se ap raqam ki muntaqili kar saktay hain:
Raqam fauri taur per bheji aur wasul ki jasakti hai.
Raqum bhajnay aur wasul karnay walay ko raqum bhajnay aur wasul karnay kay baad tasdeeqi SMS bhaja jata hai.
Raqum mausul karnay walay kay liye zarori hai kay 180 kay andar raqum nikalwa lay. Regulations kay mutabik 180 din sa ziada agar raqum wasul nai ki jai gi tou wo block karde jai gi.
Transaction ID SMS kay zariye raqam bhejnay walay aur wasul karnay walay dono ko bhaji jati hain. Is kay ilawa agar koi customer TID bhool jaye to wo JazzCash ki helpline 021-111-124-444 se mazeed maloomat hasil kar sakta hy.
Customer ko is baat ka yaqeen hona chahiyey kay raqum ki muntakeli kay waqat durust number dei. Iss kay bad isay helpline per phone karna chaye aur tasdeeq kay baad, call center agent iss lain dain ke hasiyat ke tasdeeq karay ga.
Jee haan, apkay JazzCash account kay level kay mutabiq lain dain ki limits muqarar hoti hain. Ap apnay JazzCash ki limits darj zail tareeqon se check kar saktay hain:
Darj zail tareeqon se aap JazzCash agent dhundh saktay hain:
JazzCash bill payment service ke zariye bill pay karna nihayat asaan hy. Apnay bills aur paison ke sath kisi bhi agent shop pe tashreef layein aur retailer ki madad se apna bill ada karein. agent ko apna mobile number bhi batayein takay apko tasdeeqi SMS receive ho sakay. Payment muqammal honay par, apna stamped shuda bill hasil karein jismein transaction ID aur agent ID, dono mojood hongye. Agar apnay apna mobile number darj karwaya hoga to apnay phone pr tasdeeqi SMS dekhna na bhoolain aur agar apkay pas mobile phone nahi hy to aap agent ke phone pr tasdeeqi SMS dekh saktay hain.
Jee haan, uper diye gye tareeqay ke zariye koi bhi bill ada kar sakta hy.
Aap JazzCash agent kisi bhi din kisi bhi waqt tashreef le jaa saktay hain. Koi makhsoos subha 9 bajay se shaam 5 bajay ke auqat nahi hain
Darj zail wajoohat ki waja se ap JazzCash ke zariye utility bills ki adaegi nahi kar pa rahay hongye: Bill ki adaegi pehlay hi ho chuki hy; ya phir Aap bill ki ghalat maloomat faraham kar rahay hain jaise ke consumer number/ reference number/ account number etc; ya phir Apkay JazzCash account mein itni raqam na-kafi hy; ya phir Technical wajoohat ki waja se, is soorat mein kuch der baad dobara koshish karein; ya phir agar ap Jazz sarif hain to 4444 par call milain ya hamaray UAN Number 111-124-444 (area code ke sath) par call milain.
Agar ap apna bill JazzCash ke zariye ada kar chukay hain aur wo phir bhi ada nahi hua, to maloomat ke liye:
Hamari 4444 helpline par call karein agar aap Jazz customer hain; warna Agar aap non-Jazz customer hain to 021-111-124-444 par call karein.
Electricity
Agar ap apna bill JazzCash ke zariye ada karein gye to uskay koi izaafi charges nahi hain.
Darj zail khasoosiyat JazzCash bill payment service ko puri tarhan mahfooz banatay hain:
Khudkar aur fauri adaegi: Apka bill ussi waqt ada kiya jata hy aur har transaction ke sath uska unique ID bhi diya jata hy jo apkay bill adaegi ka saboot banta hy. Har aik transaction computerized system ke zariye check hoti hy Fauri tasdeeqi SMS: Har bill payment ki transaction ky fauran baad apko tasdeeqi SMS wosool hoga Helpline: Agar apko kisi bhi kisam ki madad darqaar hy JazzCash service ke mutaliq to ap hamari JazzCash helpline (4444) par raabta karein ya ap hamaray UAN number (021-111-124-444) par raabta kar saktay hain.