JazzCash
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HOW CAN WE HELP YOU TODAY?

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JazzCash Careers Agent & Merchant Locator About us News

We´re here to help

Reach us through any of the channels below. Please have your CNIC and registered mobile number ready.

HELPLINES

CUSTOMER HELPLINE
CUSTOMER HELPLINE

4444

From your Jazz number

UAN: 111-124-444

24 / 7

RETAILER HELPLINE
RETAILER HELPLINE

1344

From your Jazz number

For agents & retailers only

OTHER CHANNELS

WHATSAPP
WHATSAPP

0325-4444786

Message us anytime

EMAIL
EMAIL

[email protected]

Complaints & queries

FAQS
FAQS

jazzcash.com.pk/faqs

Browse common questions

AGENT LOCATOR
AGENT LOCATOR

jazzcash.com.pk/agent-locator

Find cash-in / cash-out points

REGULATORY ESCALATION

SBP Sunwai Portal

Not satisfied with our response? Escalate to the State Bank of Pakistan via sunwai.sbp.org.pk

Consumer Protection Dept

UAN: 021-111-727-273

[email protected]

SBP Main Building, I.I. Chundrigar Road, Karachi

Banking Mohtasib

Contact the Banking Mohtasib Pakistan for independent dispute resolution — bankingmohtasib.gov.pk

eCIB / PEP Complaints

For complaints related to eCIB or Politically Exposed Persons, dedicated focal persons are available.

Contact us to be directed to the appropriate handler.

OFFICE & LOCATION

Corporate HQ JazzCash
Address DHQ-1, 1-A Kohistan Rd, F-8 Markaz, Islamabad, 44000, Pakistan
Office hours Mon – Sat
Media & press [email protected]

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JazzCash will never ask for your PIN, OTP, or password. If you receive a suspicious call or message, report it immediately on helpline 4444.

For unresolved complaints contact the SBP Sunwai Portal (sunwai.sbp.org.pk) or Banking Mohtasib Pakistan (bankingmohtasib.gov.pk).