How much time will it take to deliver card at my provided address?
Once an order is successfully placed, it will take 15 working days to deliver your card at provided address
How will I pay card fee?
Card fee will be deducted from your Mobile Account upon confirmation of your order
What if I don’t receive the card within 15 working days?
Once your card will be dispatched, you will receive an order tracking ID through which you will be able to track your order
If I have already placed an order, will I be able to place another order for card?
You will be able to place another order after 20 working days of your first order. Or in case your first order was rejected then you will be able to place another order after rejection of your first order
My order has been rejected, will I get my card fee refunded?
Yes, your card fee will be refunded in your Mobile Account within two working days of your order rejection
My order has been returned by courier service, can I get it delivered over some other address?
In this scenario, you have to call the helpline
Who can get JazzCash debit card?
Anyone with JazzCash Mobile Account can get debit card
Will I have to pay cash to agent to purchase debit card?
No, you don’t have to pay cash to agent as amount will be deducted from your Mobile Account
I already have JazzCash ATM card, can I get debit card?
Yes, but first you have to block your ATM card
My card has been returned by courier service. What should I do?
In this scenario, you have to call the helpline.
In case you do not call the helpline for card delivery, your card will be discarded after 60 days from date of 1st return and fee will not be refunded.
I have lost my debit card, what should I do?
You must immediately block your card by calling helpline or through your account menu
What should I do if I forget my debit card pin?
You need to call helpline, after verification you will be able to change your card PIN
Can I perform transactions internationally with JazzCash debit card?
Currently, JazzCash debit card is only valid for purchase with in Pakistan
Is there any fee for online purchase session activation?
No, online purchase session activation is free of cost
What is the maximum time I can set for online session activation?
You can activate online session for maximum of 72 hours (3-days)
My online session expires will shopping online, what should I do?
You can call the helpline for re-activation of session
My card has been illegally used, what should I do?
You need to immediately call helpline in this scenario