TAP & PAY

What is Buy Now, Pay Later?

It allows you to shop now and pay in 3 monthly installments with the first payment deducted instantly.

Where can I use BNPL?

You can use it at partner retail stores, brand websites, and within the JazzCash app.

How many installments are there?

The total amount is split into 3 monthly installments (0, 30, and 60 days).

Are there any charges?

Yes, a 15% service charge is applied to the total purchase amount.

How can I check my eligibility?

Go to Buy Now Pay Later in the app to view your eligibility and spending limit.

What is the spending limit?

You can spend between Rs. 100 to Rs. 50,000 based on eligibility.

Why is BNPL not showing for me?

It may be due to non-partner stores, low eligibility, or app version issues.

Why did my transaction fail?

Common reasons include insufficient balance for first installment, low credit score, or pending dues.

How can I repay my BNPL amount?

You can repay via the JazzCash app or by dialing *786# and following the steps.

What happens if I miss a payment?

A late fee of 10% on the overdue installment will be applied.

How can I set up Tap & Pay?

1. Tap contactless symbol on Home Screen
2. Follow the onscreen instructions
3. Tap at any POS machine to pay

How to use Tap & Pay?

Look for contactless symbol on POS machine · Unlock phone and open your JazzCash App · Tap your phone on the POS machine

Which phones are compatible?

Tap pay is only available on NFC-enabled android smart phones (Version 6+).

Can I pay postpaid bills of other people from my account?

Yes, you can pay postpaid bills of other people from your JazzCash account.

Can I buy Prepaid load of other people from my account?

Yes, you can buy Prepaid Load for other people from your JazzCash account.

Can I buy Mobile bundles of other people from my account?

Yes, you can buy Mobile bundles for other people from your JazzCash account.

Is there any fee on bill payment ?

Yes, JazzCash service charges may apply on some payments.

How is the payment confirmed?

You’ll receive instant confirmation on both the app and through SMS.

Can I save my biller details?

Yes, so your next payment can be made in just one tap.

Can I make these payments without a JazzCash account?

Yes, you can visit any JazzCash retailer and make the payment.

How can I receive international remittance?

Visit an exchange house or use a partner app, select Pakistan, choose JazzCash, and funds will be transferred to your wallet.

Are remittances received instantly?

Yes, funds are typically credited instantly once the transaction is completed.

How can freelancers receive payments?

Freelancers can create or link a Payoneer account with JazzCash and transfer funds directly to their wallet.

What is the minimum withdrawal amount for freelance payments?

The minimum withdrawal amount is USD 5.

Can I unlink my Payoneer account?

Yes, you can delink your account anytime through the JazzCash app.

Can I register for a Payoneer account from their website and link JazzCash?

No, JazzCash users must register for a Payoneer account only through the JazzCash application.

What IBAN should I use during registration?

The system automatically populates the IBAN “PK29JAZZ0000000000000001”. You should verify it during registration. This IBAN is not linked to your mobile account number.

Where will my funds go if I use this IBAN?

This IBAN is a mutually agreed code between JazzCash and Payoneer that ensures your JazzCash mobile account is correctly linked with your Payoneer account.

Does JazzCash charge fees on cash withdrawals?

Customers get up to 2 free ATM withdrawals per month using the JazzCash ATM card (valid only in the same month as remittance). Standard charges apply for retailer withdrawals.

What if my transaction is not received in real time?

In some cases, transactions may go through AML screening, which can take up to 2 days for processing.

What are the withdrawal charges?

Payoneer charges a standard 3% fee on withdrawals. There are no charges for transferring funds into JazzCash.

Who can use JazzCash Donation services?

Any JazzCash account holder can make payments via App and USSD.

Is my transfer safe and secure?

Yes. All JazzCash transactions are protected by:
MPIN authentication required for every transaction.
End-to-end encryption for all transaction data.
Full regulatory oversight by the State Bank of Pakistan (SBP).

What should I do if a payment fails or is delayed?

If a transfer fails, the amount is automatically reversed to your JazzCash wallet. If the amount is not reversed within 24 hours or the issue persists:
Call JazzCash helpline: 051-111-124-444 (available 24/7).

How much time will it take for the card to be delivered to my provided address?

Once an order is successfully placed, it will take 15 working days to deliver your card to your provided address.

What should I do if I forget the Card PIN for my JazzCash Debit Card?

You need to call the helpline. After verification, you will be able to change your Card PIN.

I have lost my JazzCash Debit Card. What should I do?

You must immediately block the card. To block card, Jazz customer can dial USSD string *786*6 *4*3#. All network customers can also block their card by using JazzCash App or by calling helpline 4444 (From Jazz number) or UAN: 111-124-444 (With Area Code)

Which bills can I pay?

Electricity, gas, water, internet, and telephone – all of them.

Is there any fee on bill payment ?

Yes, standard JazzCash service charges apply.

How is the payment confirmed?

You’ll receive instant confirmation on both the app and through SMS.

Can I save my biller details?

Yes, so your next payment can be made in just one tap.

What money transfer services does JazzCash offer?

JazzCash offers the following money transfer options:

• Send Money to CNIC — Transfer funds to any individual using their 13-digit CNIC number, even if they do not have a JazzCash account.
• Send Money to JazzCash — Instant transfers to any registered JazzCash mobile wallet using the recipient's mobile number.
• Send Money to Bank via 1LINK — Transfer funds to any bank account in Pakistan connected to the 1LINK interbank network.
• Send Money to Bank via RAAST — Instant, free transfers to any RAAST-enabled bank account or wallet using Pakistan's national instant payment system.

Who can use JazzCash money transfer services?

Any verified JazzCash account holder can send and receive money. Your account must be active with sufficient balance to send. Transfer limits vary by KYC tier.

Is my transfer safe and secure?

Yes. All JazzCash transactions are protected by: MPIN authentication required for every transaction. OTP (One-Time Password) verification where applicable. End-to-end encryption for all transaction data. Full regulatory oversight by the State Bank of Pakistan (SBP).

What should I do if a transfer fails or is delayed?

If a transfer fails, the amount is automatically reversed to your JazzCash wallet. If the amount is not reversed within 24 hours or the issue persists: Call JazzCash helpline: 051-111-124-444 (available 24/7).