I have lost my debit card, what should I do?
You must immediately block your card by calling helpline or through your account menu
What should I do if I forget my debit card pin?
You need to call helpline, after verification you will be able to change your card PIN
Can I perform transactions internationally with JazzCash debit card?
Currently, JazzCash debit card is only valid for purchase with in Pakistan
Is there any fee for online purchase session activation?
No, online purchase session activation is free of cost
What is the maximum time I can set for online session activation?
You can activate online session for maximum of 72 hours (3-days)
My online session expires while shopping online, what should I do?
You can call the helpline for re-activation of session
My card has been illegally used, what should I do?
You need to immediately call helpline in this scenario